Client Operations Manager at Cardlytics

You are a seasoned operations professional with at least two years of experience in campaign management within the advertising sector. You thrive in collaborati

Work type: remote

Location: Remote, US

Type: Full-time

Summary

You are a seasoned operations professional with at least two years of experience in campaign management within the advertising sector. You thrive in collaborative environments and possess the analytical mindset required to drive marketing outcomes for diverse clients. **Key highlights** Cardlytics is hiring for this fully remote position based in the US, offering a comprehensive benefits package that includes medical coverage from day one, a 401(k) with company match, and a student loan repayment option. You will play a pivotal role in maintaining operational excellence for a leading purchase intelligence platform. **You might be a good fit if you...** - Possess 2+ years of direct experience managing digital marketing or advertising campaigns. - Have a demonstrated track record of collaborating with cross-functional internal teams and external stakeholders. - Maintain high attention to detail to ensure technical campaign accuracy. - Are comfortable working in a macOS and Google Workspace environment.

Job Description

About Cardlytics
Founded in 2008, Cardlytics (NASDAQ: CDLX) is the industry-leading purchase intelligence and incentives platform. We make commerce smarter and more rewarding for everyone by helping businesses attract, understand, and incentivize consumers through our partners' digital reward programs. Join us on our mission to make commerce smarter and more rewarding for everyone!

About the Position

The Client Operations Manager is a strategic and enthusiastic solution-driver who puts the needs of our advertiser clients first. In this role, you will be responsible for building strong relationships and ensuring our clients achieve their desired marketing outcomes utilizing Cardytics products and services. The ideal candidate will possess excellent communication skills, a consultative approach to sales, strong analytical skills, a passion for marketing and technology, as well as the ability to thrive in a dynamic, team-oriented environment.

Cardlytics is seeking a Client Operations Manager to join our team, reporting to the Manager, Client Operations

You will:

• Serve as a trusted partner to internal stakeholders on the partnership & customer success teams, ensuring that campaigns for our advertisers and/or publishers launch on time and accurately

• Become an expert on the campaign operations of CDLX, acting as a trusted resource of operational knowledge for internal stakeholders 

• Engage cross-functionally and at times directly with clients to ensure that our campaigns run properly and generate the results that our clients are looking for

• 2+ years of Campaign Management experience within the marketing/advertising landscape

• Experience within CLO is preferred

• Excellent communication and interpersonal skills that allow you to build trust with both internal and external partners

• Extremely high attention to detail in order to ensure the highest level of performance possible on our campaigns

• A self-starter with a strong work ethic and able to work independently with purpose and urgency

• A strong problem solving abilities and a proactive mindset

• Someone with a passion for managing and growing client relationships to help them achieve their goals

Technical Environment

We primarily use macOS and Google Workspace (Docs, Sheets, Slides). While our preferred platform is macOS, we support both macOS and Windows. Familiarity with or willingness to work within this environment is required.

Core Values

Our shared values are the driving force behind everything we do. Across all roles, we are looking for teammates who embody these values:

• Customer and partner first

• Act with urgency and focus

• Integrity with our partners and data

• Accountability even when challenged

• Empowerment over hierarchy

• Growth over comfort

• Flexible paid time off plus company holidays

• Medical, dental, and vision insurance begins on your first day

• 401(k) retirement plan with company match, plan also includes a student loan debt repayment option

• Employee Stock Purchase Plan

• Educational assistance for continuing education

• Lifestyle Spending Account for physical, emotional, and financial wellness (like gym memberships, home down payments, art classes, park passes, and more!)

• Complimentary Calm app subscriptions to support employee mental health and wellbeing

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