Customer Education Specialist at Agiloft

You are an experienced professional with a background in instructional design, technical training, and live workshop facilitation. You should be comfortable bui

Work type: remote

Location: United States

Type: Full-time

Summary

You are an experienced professional with a background in instructional design, technical training, and live workshop facilitation. You should be comfortable building learning programs from the ground up and translating complex software workflows into accessible content. **Key highlights** Agiloft is a global leader in contract lifecycle management looking for a specialist to build customer education initiatives while offering a flexible work environment with wellness days. You will be based remotely within the United States and may travel occasionally for industry events and customer workshops. **You might be a good fit if you...** - Possess hands-on experience designing training modules, walkthroughs, and hands-on labs. - Have a proven ability to deliver webinars and facilitate instructor-led sessions. - Can create learning content for no-code platforms and technical software. - Enjoy collaborating with product and customer success teams to identify knowledge gaps.

Job Description

As the most trusted global leader in data-first contract lifecycle management (CLM) software, Agiloft helps organizations manage the end-to-end process of proposing, negotiating, signing, and leveraging contracts using our flexible Data-first Agreement Platform (DAP). With contract data as the foundation, customers quickly and collaboratively reach agreement and leverage contract visibility to thrive with competitive advantage. Employing powerful, pragmatic artificial intelligence as a legal force multiplier, and robust integration capabilities as a data liberator, organizations around the world trust Agiloft’s certified implementers to deliver connected, intelligent, and autonomous solutions across the entire contract lifecycle.

Top analysts like Gartner, Forrester, and IDC agree, all showing Agiloft as a leader in the CLM space. Our no code platform is easily managed and administered by business users, which is why Agiloft is the contract you keep: nearly a full 100% of new customers are satisfied with their initial implementations, and some 97% of customers renew every year. Ours is a growing, vibrant, successful company that is at the forefront of a market that is becoming a must-have for all organizations.

We believe that the way to build the strongest, most vibrant place to work is to bring in individuals from all walks of life, and to support them in bringing their authentic selves to their day, every day. Our working philosophy is that “EX = CX”: when employee experience is excellent, so is customer experience. We support multiple Employee Resource Groups (ERGs), and offer a working environment that supports healthy work/life balance, including floating holidays and a quarterly, no-questions-asked wellness day.

## Job Responsibilities
### What You’ll Do

• Design and develop scalable customer education content for Agiloft products

• Create training modules, job aids, walkthroughs, videos, hands-on labs, and other customer-facing learning materials

• Deliver live customer webinars, workshops, and instructor-led training sessions

• Facilitate hands-on learning experiences both virtually and at in-person customer and industry events

• Travel for customer onsite training, workshops, conferences, and other customer education events (estimated quarterly, potentially monthly)

• Build learning experiences focused on product adoption, business outcomes, and real-world use cases

• Collaborate cross-functionally to identify training gaps and prioritize customer education initiatives

• Translate complex CLM concepts and workflows into clear, engaging, easy-to-follow learning experiences

• Use AI-assisted tools and emerging technologies to support scalable content development and customer education initiatives

• Build and maintain demo environments in a no-code platform

• Contribute to training strategy, learning standards, templates, and scalable program development

• Track training projects and manage content updates as Agiloft products evolve

• Use customer feedback and adoption insights to continuously improve learning programs

• 2–5 years of experience in customer education, technical training, product enablement, or a related field

• Experience with Contract Lifecycle Management (CLM) platforms or legal technology

• Experience in customer education, product adoption, customer enablement, or customer success-focused training programs

• Experience creating customer-facing learning materials SaaS or enterprise software products that support software adoption and user engagement

• Strong facilitation and presentation skills with the ability to confidently lead customer training sessions independently

• Experience developing eLearning and multimedia training content using tools such as Articulate Rise, Storyline, and Camtasia

• Ability to simplify technical concepts and connect product functionality to practical business use cases

• Strong AI literacy, adaptability, and enthusiasm for emerging AI technologies

• Comfort experimenting with and adopting AI-assisted tools to improve content development and learning workflows

• Strong organizational skills and attention to detail

• Experience collaborating across multiple teams and managing projects with competing priorities

• Comfortable working in evolving environments and helping shape new programs and processes

• Ability to learn software products quickly and build basic no-code demo environments

• Bachelor’s degree in Instructional Design, Education, Communications, Marketing, Business, or a related field — or equivalent practical experience

• Experience supporting product launches or building customer education programs from the ground up

• Background creating visually polished, customer-ready educational materials aligned to branding standards

• Familiarity with adult learning principles and customer education best practices

• Experience presenting at customer events, workshops, or conferences

You’ll have the opportunity to build meaningful programs, work across teams, and influence how customers learn and succeed with Agiloft products.

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