Desktop Support Specialist at SailPoint

This role is ideal for a mid-level IT professional who thrives in a high-volume hardware and software support environment. You should have a solid foundation in managing user lifecycles within Microsoft ecosystems and a proactive mindset toward documentation. Since this is an on-site position at the Austin headquarters, it's perfect for someone who enjoys hands-on troubleshooting and direct interaction with colleagues. The position offers a structured 90-day ramp-up plan, providing high role clarity and measurable goals from the start. Compensation is competitive, reaching up to $91,568, and includes comprehensive benefits like a flexible vacation policy, 401(k) matching, and potential equity participation. It’s a great opportunity to move beyond basic troubleshooting into process optimization and "preventative maintenance" strategy. **You might be a good fit if you...** * Have hands-on experience administering **Active Directory** and **Office 365**. * Enjoy a fast-paced environment where you handle between 5–10 tickets daily. * Are comfortable working **on-site full-time** in Austin, Texas. * Take pride in writing technical documentation to help others solve problems.