Senior Software Triage Engineer at SailPoint

This role is ideal for a seasoned technical troubleshooter with at least 4 years of experience in Level 3 support, SRE, or sustaining engineering. You should have a strong grasp of microservices and the ability to read and comprehend code (Java, Python, or Ruby) to bridge the gap between customer-facing support and core engineering. Operating in a fully remote capacity within India, this position offers a deep dive into Identity Security and SaaS architecture. You will move beyond simple troubleshooting into backend development, contributing to unit tests and code fixes. The structured 30/60/90-day plan ensures a clear path toward full ownership of the triage process and mentorship responsibilities. **You might be a good fit if you...** * Enjoy "detective work," analyzing logs in Kibana or Splunk to find the root cause of complex system failures. * Have hands-on experience with cloud-native technologies like AWS, Kubernetes, and Docker. * Possess a strong understanding of REST APIs and authentication protocols like OAuth2.0. * Thrive in a high-stakes environment where you act as the "first line of defense" for critical production incidents.