SMS Associate at Customer.io

This role is ideal for a mid-level professional with a background in technical operations or customer onboarding, specifically within the telecommunications or SaaS space. If you have experience navigating the "red tape" of SMS—such as Twilio configurations, 10DLC registration, and deliverability compliance—you’ll be a top contender. It requires a blend of technical curiosity (APIs/webhooks) and a meticulous eye for detail to prevent configuration errors. The compensation is transparent at **$75k–$80k** with a standout benefits package that includes **100% premium coverage** for medical/dental/vision for you and your family. It is a fully remote position (Americas) within a high-growth company, offering a specialized "niche" within a Technical Support organization that provides high visibility and impact on the customer experience. **You might be a good fit if you:** * Have hands-on experience with **Twilio**, Sinch, or similar SMS gateways. * Understand the complexities of **A2P 10DLC**, Toll-Free, and Short Code registration. * Enjoy building structured workflows for high-volume technical requests. * Can explain technical compliance requirements to customers in plain English.