Sr. Product Manager - Chat & Knowledge at Zapier

This role is ideal for a seasoned Senior Product Manager who thrives on **product architecture and organizational alignment**. Rather than building from a blank slate, you will focus on "de-tangling" a complex landscape of existing AI chatbots and knowledge surfaces. You need a solid background in AI/conversational products and the political savvy to navigate competing priorities across multiple teams. The compensation is highly competitive, ranging from **$174k to $261k**, and the role offers the freedom of 100% remote work (within NAMER, with an EST preference). You’ll be at the center of the company's "AI Orchestration" strategy, giving you high visibility as you influence how the platform evolves to meet the AI transformation market. **You might be a good fit if you:** * Have successfully shipped user-facing AI products or chatbots. * Excel at taking ambiguous, messy product portfolios and creating a clear, executable roadmap. * Are a strong async communicator who can drive consensus among remote stakeholders. * Prioritize pragmatic outcomes—like revenue stability and user retention—over just building "the next shiny thing."