Technical Support Engineer at Customer.io

This role is ideal for a mid-level technical support professional who excels at written communication and enjoys troubleshooting complex SaaS platforms. The team is looking for someone with a solid grasp of basic programming concepts—specifically APIs and logic—who can translate technical jargon into clear, empathetic solutions for customers. The position offers a fully remote environment with a transparent salary of $70,000 USD. A standout feature is the exceptional benefits package, which includes 100% premium coverage for medical/dental/vision for you and your family, unlimited PTO, and a dedicated professional development budget. There are also clear internal pathways to move into Engineering, Product, or Customer Success roles. **You might be a good fit if you:** * Have experience supporting SaaS or email marketing tools via Zendesk and live chat. * Are comfortable with technical concepts like APIs, JavaScript, and if-else logic. * Can commit to an early start time (7:00 AM or 8:00 AM EST). * Thrive in a fast-paced environment where you triage tickets and identify product bugs.