Technical Support Engineer at five9

This role is ideal for a Mid-level Support Engineer with at least 2 years of experience in the contact center (CCaaS) space. You should have a strong technical foundation in Windows OS, SQL, and IIS, paired with a natural curiosity for digging into logs to solve complex customer issues. It is perfect for someone who enjoys a "consultative" approach to support, working directly with end customers to implement and fix solutions. The standout feature of this position is the opportunity to work with cutting-edge cloud contact center technology in a team-first culture. While the role is based on-site in Chennai, you will gain exposure to a wide array of modern integrations, including REST APIs and Linux, while supporting outbound contact center products. **You might be a good fit if you...** * Have hands-on experience with contact center platforms like Cisco UCCE, Genesys, or Amazon Connect. * Are proficient in MS SQL and IIS for troubleshooting and log analysis. * Enjoy being "quick on your feet" to resolve technical hurdles while communicating with customers. * Have a solid understanding of IP Networking and omni-channel communication technologies.