User Operations Specialist at Harvey

This role is designed for early-career professionals with at least two years of customer support experience in the SaaS or tech industry. It is a great match for someone who wants to bridge the gap between high-volume customer service and more technical support roles. **What makes it worth a look...** The pay is high for an entry-level support role, and it comes with a structured four-week onboarding program and a professional development stipend. It is a rare chance to get equity in a high-growth AI startup while working in a hybrid New York office. **You might be a good fit if you...** * Have handled high-volume ticketing queues at a software company. * Are comfortable with a hybrid schedule that requires three days in the New York office. * Want to learn technical workflows after starting with non-technical inquiries. * Have used help desk software like Zendesk, Freshdesk, or Salesforce.