User Operations Specialist at Harvey

This role is designed for early-career professionals with at least two years of customer support experience in a SaaS environment. It is a high-volume, frontline support position focused on non-technical problem solving for a company specializing in legal AI. **What makes it worth a look...** The compensation is high for an entry-to-mid-level support role, reaching up to $98,000. You also get a four-week structured training program and a professional development stipend to help you transition into more technical support functions later on. **You might be a good fit if you...** * Have two years of experience using helpdesk tools like Zendesk or Salesforce. * Live near London, Sydney, New York, or San Francisco to meet the three-day in-office requirement. * Want to move from general customer service into specialized technical support. * Can handle a high volume of requests without losing attention to detail.