2nd Line Engineer at CDW

Ideal for a mid-level engineer with experience in SLA-driven support and complex IT changes, particularly within Cisco switch and router environments. **What makes it worth a look...** This full-time, hybrid role at CDW in Peterborough, UK, involves providing advanced technical support to resolve complex customer issues. You'll work with 3rd line teams and vendors on incident resolution, log analysis, and configuration changes. **You might be a good fit if you...** * Have extensive experience with Cisco switch/router environments. * Possess good knowledge of technologies like Fortinet, Checkpoint, Palo Alto, Cisco Meraki, HP Aruba, F5, Azure, and AWS. * Are comfortable with remote support on a rota, including night shifts. * Have experience delivering projects and complex changes in a support role.