Account Director at Superside

You are an experienced account leader with 5 to 10 years of professional history managing high-value global accounts within creative or digital marketing agenci

Work type: remote

Location: Global

Type: Contract

Summary

You are an experienced account leader with 5 to 10 years of professional history managing high-value global accounts within creative or digital marketing agencies. You possess a demonstrated track record of scaling enterprise partnerships and navigating complex procurement processes. **What makes it worth a look...** Superside is offering a fully remote, global contract position that allows you to own the full customer lifecycle for 5 to 10 enterprise accounts. You will directly influence revenue growth and commercial strategy while leading cross-functional teams in a high-growth environment. **You might be a good fit if you...** * Have 3 to 5 years of experience in an account leadership role. * Can demonstrate a history of hitting revenue and retention targets. * Possess deep experience working with enterprise or B2B clients. * Understand how to scale creative delivery and manage complex stakeholders.

Job Description

Superside is hiring an Account Director to lead and grow a portfolio of strategically important enterprise customers. You’ll own the full customer lifecycle, from pre-sale scoping through delivery, renewal, and expansion, ensuring customers see Superside as a long-term creative partner.

This role sits at the intersection of customer strategy, commercial growth, and delivery. You’ll lead cross-functional teams, manage senior stakeholders, and drive retention, expansion, and high-quality delivery across complex accounts.

## What you’ll do

• Own the end-to-end relationship for 5–10 enterprise customers, driving retention, expansion, and executive trust.

• Develop and execute account growth strategies, identifying upgrade and expansion opportunities.

• Lead renewals and commercial negotiations in partnership with leadership.

• Build strong relationships with senior stakeholders and procurement teams.

• Translate customer goals into scalable creative programs and solutions.

• Partner with Project Managers and Producers to ensure seamless delivery across workstreams.

• Act as the senior escalation point, resolving issues quickly and maintaining customer confidence.

• Monitor account health, burn rates, and pacing to ensure performance and profitability.

• Develop ROI-driven business cases that demonstrate the value of Superside’s model.

• Identify opportunities to leverage AI and automation to improve customer outcomes.

• Coach and develop PMs and Producers to raise the bar on delivery and customer management.

• Partner with Creative, Product, and Operations to align on resourcing and execution.

• 5–10+ years of experience in account management or client services in creative, marketing, or digital environments.

• Proven track record of managing and growing enterprise or high-value global accounts.

• 3–5+ years in an account leadership role (e.g., Senior Account Manager, Group Account Manager, or equivalent).

• Strong commercial acumen with ownership of revenue, retention, and growth targets.

• Experience working with enterprise, SaaS, D2C, or B2B clients.

• Proven ability to manage senior stakeholders and navigate complex organizations.

• Experience leading and developing cross-functional teams.

• Strong operational mindset with the ability to scale delivery while maintaining quality.

• Ability to translate business objectives into actionable programs and outcomes.

• Excellent communication skills with a structured, solution-oriented approach.

This role sits at the intersection of customer strategy, commercial growth, and delivery. You’ll lead cross-functional teams, manage senior stakeholders, and drive retention, expansion, and high-quality delivery across complex accounts.

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