This is a high-stakes "specialist" role for a mid-to-senior sales professional who thrives in "zero-to-one" environments. You aren’t just following a playbook;
Work type: hybrid
Location: Chicago, Illinois
Salary: $225,000 – $275,000/yr
Type: Full-time
This is a high-stakes "specialist" role for a mid-to-senior sales professional who thrives in "zero-to-one" environments. You aren’t just following a playbook; you are writing it. The ideal candidate has a strong background in SaaS sales, specifically selling to Sales, Marketing, or RevOps leaders. You should be comfortable with technical discovery and have the agility to sell an evolving AI product that is currently transitioning from beta to a scalable market motion. The compensation is a major standout, with an OTE range of **$251,200 – $314,000**, plus equity and 401k matching. You’ll join a "tiger team" with high autonomy, working directly with product and marketing teams to shape the company’s future AI strategy. While the role requires being in the Chicago office three days a week, it offers the fast-paced energy of a startup backed by the stability of an established global brand. **You might be a good fit if you...** * Have experience selling AI, automation, or GTM tools (SalesTech/MarTech). * Excel at consultative selling and building ROI narratives for unproven products. * Enjoy a specialist/overlay model where you partner with existing account managers to close deals. * Want to be at the forefront of the AI Agent revolution in customer experience.
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.
Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.
## What's the opportunity?
Intercom’s Fin is the leading AI Agent for Customer Service. We’re now expanding that capability into a broader Customer Agent vision, AI agents that can move seamlessly across the customer journey, starting with Sales Agent.
Sales Agent is a new product motion for Intercom and a new buyer for us. As an AE on the Customer Agent team, you’ll help bring Sales Agent to market with a small specialist group, landing early customers, proving ROI, and shaping how we position, package, and price this product as we move from beta to a repeatable, scalable GTM motion.
## Team and role summary
You’ll join a small, dedicated “tiger team” built for speed and learning. The team includes a sales leader, a small group of specialist AEs (mix of internal top performers and external hires) and dedicated Solution Engineering support.
This team operates with high autonomy and high accountability. You will work closely with Product, Marketing, and Pricing to bring real customer signals into decisions and help the company learn quickly what resonates, what converts, and what customers will pay for.
This role often operates as a specialist overlay into existing Intercom customer accounts. Core Relationship Managers own the overall account relationship. You own the Sales Agent motion, including discovery, evaluation design, ROI narrative, and commercials. You will also engage selective inbound opportunities and strategic logos when they match the ICP.
If you enjoy being close to product, moving fast, and shaping a new motion from scratch, you’ll thrive here.
## What will I be doing?
Essential
We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
#LI-Hybrid
Policies
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our [core values](https://www.intercom.com/careers).
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.