This role is designed for a sales professional with at least 2 years of experience managing high-volume account books (ideally 100+) in the SaaS space. You are
Work type: hybrid
Location: San Francisco, California
Salary: $147,670 – $190,650/yr
Type: Full-time
This role is designed for a sales professional with at least 2 years of experience managing high-volume account books (ideally 100+) in the SaaS space. You are the right fit if you enjoy the "farming" side of sales—focusing on renewals, upselling, and cross-selling—rather than pure cold-calling. Since Intercom is heavily focused on their "Fin" AI agent, an interest in AI-driven customer service solutions is essential. The compensation is highly competitive for a mid-level role, with an OTE reaching up to $190k plus equity. While this is a hybrid position requiring three days per week in the San Francisco office, the trade-off is a high-growth environment that prioritizes internal promotions and "radically open" culture. You’ll be managing existing Small Business relationships, providing a more stable revenue base than purely outbound roles. **You might be a good fit if you...** * Have managed a volume of 120+ accounts and have a proven track record of hitting retention quotas. * Are comfortable navigating SaaS procurement processes and building deep relationships within complex organizations. * Enjoy "problem-solving" sales where you align product features to specific customer business pains. * Live in or near San Francisco and thrive in a fast-paced, in-person collaborative environment.
[Fin](https://fin.ai/) is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.
Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.
Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.
## What's the opportunity?
As a Small Business Relationship Manager, you will be a key member of the team leading the growth of our existing business. We’re building a world-class sales organization, and the road ahead is going to be very exciting.
At Fin, we are striving to do sales differently. We are asking our customers to put Fin at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Relationship Management team at Fin, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.
## What will I be doing?
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
The OTE range for candidates within the San Francisco Bay Area is $147,670 - $190,650. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
Policies
Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our [core values](https://www.intercom.com/careers).
Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.