This role is designed for a seasoned SaaS sales professional with at least 4 years of closing experience, specifically within the mid-market segment. You should
Work type: hybrid
Location: San Francisco, California
Salary: $226,100 – $270,040/yr
Type: Full-time
This role is designed for a seasoned SaaS sales professional with at least 4 years of closing experience, specifically within the mid-market segment. You should have a proven track record of managing full-cycle sales—from cold prospecting to technical demonstrations—within a fast-paced environment. Since the focus is on AI-driven customer service tools, a background in selling complex software suites is essential. The compensation is highly competitive for the San Francisco market, with an OTE reaching up to $270k plus equity. While the role requires being in the office three days a week, it offers a strong culture of internal promotion and a "growth mindset" environment. You’ll be at the forefront of the AI transition in customer service, selling a market-leading product (Fin) that is currently shaping the industry. **You might be a good fit if you:** * Have 2+ years specifically selling B2B SaaS products in a competitive landscape. * Thrive in a "hybrid" San Francisco setup and enjoy high-intensity, in-person collaboration. * Are comfortable executing the "full desk" sales model, including self-sourced prospecting and tailored demos. * Want to leverage AI technology to solve complex business problems for mid-sized organizations.
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.
Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.
## What's the opportunity?
As a Mid-Market Account Executive, you will be a key member of the team leading the growth of our new business. We’re building a world-class sales organization, and the road ahead is going to be very exciting.
At Intercom, we are striving to do sales differently. We are asking our customers to put Intercom at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Account Executive team at Intercom, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.
## What will I be doing?
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
The OTE range for candidates within the San Francisco Bay Area is $226,100 - $270,040. Actual OTE pay will depend on a variety of factors such as education, skills, experience, location, etc. The OTE pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
Policies
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our [core values](https://www.intercom.com/careers).
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.