Administrador(a) de Sistemas SaaS Pleno at Experian

Ideal for an IT or Operations professional with proven experience managing internal SaaS infrastructure. You should have a technical background specifically in

Work type: remote

Location: São Carlos, SP

Type: Full-time

Summary

Ideal for an IT or Operations professional with proven experience managing internal SaaS infrastructure. You should have a technical background specifically in tool administration, as the role requires full ownership of complex software ecosystems. **What makes it worth a look...** Experian offers this fully remote position based in São Carlos, where you will take complete authority over core business systems. You will play a central role in governing the company’s internal tool stack while working within an inclusive, diverse environment that supports multiple employee affinity groups. **You might be a good fit if you...** * Hold verified experience as a Jira administrator. * Have managed administrative permissions and configurations within Google Workspace. * Possess hands-on experience maintaining Confluence environments. * Can translate complex business requirements into scalable, well-documented system policies.

Job Description

## Job Description
We are looking for a SaaS Systems Administrator to take full ownership of key internal tools used across the business, with a strong focus on Jira, Confluence, and Google Workspace.

This role is ideal for someone with a solid IT / Operations background, who thrives in autonomous environments, enjoys bringing structure to ambiguous contexts, and is passionate about delivering an excellent experience to internal users.

🛠️ Your key responsibilities

Act as the primary owner of Jira, Confluence, and Google Workspace environments

Administer configurations, permissions, access, and integrations across these tools

Provide proactive, high-quality support to internal users across multiple business units

Establish and improve processes, standards, and best practices for tool usage

Identify gaps, issues, and improvement opportunities, acting proactively to resolve them

Create and maintain clear documentation, guidelines, and usage policies

Collaborate closely with business teams to understand needs and translate them into scalable solutions

Ensure reliability, organization, and governance of all managed systems

## Qualifications
🎯 What we expect from you

Proven experience as a Jira Administrator

Proven experience as a Google Workspace Administrator

Hands-on experience with Confluence

Strong background in IT, Operations, or SaaS Systems Administration

Ability to work with high autonomy and take full ownership of systems

Strong communication skills, with the ability to support both technical and non-technical users

A proactive, organized, and customer-focused mindset

⭐ Nice to have

Experience acting as a systems or tools owner in scaling companies

Passion for building structured, maintainable, and well-governed systems

Experience supporting cross-functional teams in a global or fast-paced environment

## Additional Information
At Serasa Experian, we believe that diversity is essential for a healthier and more innovative work environment, where everyone can share experiences and express their ideas. That’s why we promote several initiatives to support inclusive recruitment and the professional development of our people.

We also have our affinity groups, created to empower and support individuals from underrepresented groups: ExperianPride (LGBTQIAPN+ community), Ubuntu (racial equity), Women in Experian (gender equity), Aspire (people with disabilities), and Connecting Generations (generations).

Come be part of this transformation!

Experian Careers - Creating a better tomorrow together

[Find out what its like to work for Experian by clicking here](https://www.experian.com/careers/)

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