This role is ideal for a results-driven professional with 1–5 years of sales or high-volume intake experience. Since this is a mid-level operations position at
Work type: remote
Location: Remote, United States
Salary: $54,000 – $60,000/yr
Type: Full-time
This role is ideal for a results-driven professional with 1–5 years of sales or high-volume intake experience. Since this is a mid-level operations position at a fast-growing health-tech startup, they are looking for someone who can balance empathetic patient communication with the grit required to meet strict admission quotas and KPIs. The position is fully remote and offers a strong incentive structure. While the base salary is $54k–$60k, the performance-based bonuses can bring your total cash compensation up to $84,000. You’ll also get to work with modern tools like Salesforce in a mission-driven environment that provides comprehensive benefits and the potential for rapid career growth. **You might be a good fit if you:** * Have experience hitting or exceeding sales targets in a fast-paced environment. * Are comfortable managing a high volume of inbound and outbound calls. * Process sensitive information with high attention to detail and HIPAA awareness. * Are available to work a shift-based schedule to support families in need.
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### Why Charlie Health?
Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.
Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home.
As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you.
About The Role
Charlie Health is one of the fastest-growing startups in the healthcare industry, working tirelessly to connect people everywhere to life-saving mental health treatment. Our Admissions team members ensure that every possible patient and family member feel taken care of by Charlie Health. In this role, you’ll work to facilitate admission for hundreds of at-risk clients.
This position is highly interactive and serves as a critical part of aiding our patients, as you will be their first introduction to Charlie Health. Your responsibilities are directly tied to our core mission, increasing the number of people we can treat every day.
In this role, you’ll adhere to strict timelines and documentation standards. You’ll be responsible for meeting and exceeding specific admission quotas to ensure a seamless process for potential patients and families. Your performance will be measured against key KPIs, including admission rates, patient satisfaction scores, and time-to-admission metrics
At Charlie Health, we believe in leading with our “why” and connecting with our purpose every day. Join us to find not only a career but a calling.
### Responsibilities
Charlie Health is pleased to offer comprehensive benefits to all full-time employees. Read more about our benefits[ here](https://www.charliehealth.com/careers/behavioral-health-operations#benefits).
Additional InformationThe total target base compensation for this role will be between $54,000 and $60,000 per year at the commencement of employment. In addition to base compensation, this role offers a target performance-based bonus. The target total cash compensation range, including potential bonus, will be between $66,000 and $84,000 per year. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. #LI-remote
Based on the nature of this role, you will need to complete several state background checks for clearance to see clients. Florida requires a fingerprint based background check, with more information found [here](https://info.flclearinghouse.com/). Please note that the cost for this background check will be paid for in full by Charlie Health.
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