Agentic Process and Transformation Lead for Customer Service at Omnissa

You are a seasoned operations leader with a background in transforming support or post-sales environments within SaaS or high-growth tech companies. You possess the expertise to build complex workflows and governance frameworks from the ground up at scale. **What makes it worth a look...** Omnissa offers a salary of $113,000 to $170,000 per year for this on-site role based in Atlanta, Cork, Bengaluru, or Mountain View. You will receive competitive benefits including employee ownership and a 401k with matching contributions, though note that they do not provide employment-based immigration sponsorship. **You might be a good fit if you...** * Have professional experience designing AI-first service models or agentic workflows. * Can translate complex business requirements for engineering and product teams. * Possess a track record of driving process transformation in a matrixed environment. * Know how to build and maintain comprehensive KPI frameworks for operational performance.