This role is ideal for a mid-level engineer (3+ years experience) who sits at the intersection of AI development and technical consulting. You should have a str
Work type: remote
Location: Redwood City, CA (Hybrid)
Salary: $108,000 – $170,000/yr
Type: Full-time
This role is ideal for a mid-level engineer (3+ years experience) who sits at the intersection of AI development and technical consulting. You should have a strong background in building LLM-powered solutions, specifically using RAG and orchestration frameworks, combined with the "scrappiness" to handle complex API and telephony integrations (SIP, Twilio). The position offers a solid mid-range salary ($108k–$170k) with equity and unique perks like a quarterly lifestyle spend and a winter break. While listed as "Redwood City Hybrid," it is also noted as remote-friendly, providing flexibility for those who can balance independent technical execution with high-visibility client demos. **You might be a good fit if you...** * Have hands-on experience deploying GPT/Claude models using LangChain or LlamaIndex. * Are comfortable navigating the "messy" side of integrations, including telephony protocols and iPaaS tools like n8n or Zapier. * Enjoy being the face of the product, leading weekly client demos and translating business needs into technical prompts. * Have a strong grasp of Python or JavaScript and the ability to troubleshoot complex data flows autonomously.
About Us
[Observe.AI](http://observe.ai) is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI agents that autonomously execute work across the full CX lifecycle—from handling customer conversations to supporting frontline teams and optimizing operations.
Each AI agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes. This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work.
Built on a CX-native foundation, [Observe.AI](http://observe.ai) helps leading brands like DoorDash, Affordable Care, Signify Health, and Verida improve customer satisfaction, boost agent productivity, and deliver consistent, scalable performance across every customer interaction.
Why Join Us
We’re looking for an AI Agent Engineer to lead the charge in building and deploying enterprise-grade Voice, Chat AI agents and AI Copilot. This role is hands-on, customer-facing, and pivotal in bringing AI solutions to life - from design and integration to deployment and optimization.
You’ll own the end-to-end lifecycle of AI agents: building, integrating, testing, demoing to clients, deploying into production, and tuning performance.
What you’ll be doing
The base salary compensation range targeted for this full-time position is $108 - 170Kper annum. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives and equity (in the form of options). This salary range is an estimate, and the actual salary may vary based on the Company’s compensation practices.
Our Commitment to Inclusion and Belonging
Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit[](http://www.observe.ai)www.observe.ai.#LI- Redwood City, CA (Hybrid)