AI Automation Engineer at five9

This role is ideal for a mid-level Engineer with 3–5 years of experience in Professional Services or Cloud implementation. You should have a strong technical foundation in telephony (VoIP/IVR) and a background in designing conversational AI solutions. It is perfect for someone who enjoys "straddling the line" between technical configuration and strategic customer consulting. The standout feature of this position is the fully remote flexibility within the UK, paired with the opportunity to work at the cutting edge of AI automation in the contact center space. You’ll act as a "trusted advisor," leading technical sessions and designing integrations with major platforms like Salesforce and ServiceNow. There is also a small travel component (up to 10%) for those who enjoy occasional face-to-face client engagement. **You might be a good fit if you...** * Have hands-on experience with NLP engines like Google Dialogflow, Amazon Lex, or IBM Watson. * Are proficient with modern API standards including REST, JSON, and SOAP for third-party integrations. * Can translate complex business requirements into technical design documents and Statements of Work. * Are a self-starter who can manage multiple enterprise-level deployments simultaneously without constant oversight.