AI Automation Engineer at five9

This role is designed for a technical consultant with 3–5 years of experience in Cloud/SaaS implementation, specifically within the contact center (CCaaS) or telephony space. The ideal candidate bridges the gap between engineering and client relations, possessing the technical depth to integrate APIs and NLP engines (like Dialogflow or Watson) while maintaining the communication skills needed to lead discovery sessions with enterprise stakeholders. The position offers a hybrid work structure in Porto, Portugal, within an "Enterprise Professional Services" team. While the base salary isn't disclosed, the package includes competitive European perks: Five9 shares, a bonus scheme, a "10% Flex Benefit," meal allowances, and comprehensive health/life insurance. It provides a unique blend of solution architecture, pre-sales support, and hands-on AI automation configuration. **You might be a good fit if you:** * Have a strong background in VoIP, IVR, or Digital Engagement (Email/Chat/SMS) workflows. * Are comfortable designing integrations using modern API standards like REST, JSON, and SOAP. * Have experience deploying Intelligent Virtual Agents (IVA) using tools like Google Dialogflow, Amazon Lex, or IBM Watson. * Enjoy "consultative engineering"—interacting directly with clients to turn vague business needs into technical specifications.