AI Conversation Designer, Customer Support at Notion

You're a conversation designer with at least three years of experience, ready to build and refine the AI-powered customer support experience at a growing tech company. This role blends architectural thinking with hands-on configuration. **What makes it worth a look...** Notion is hiring for this full-time, hybrid role in San Francisco or New York, offering a competitive salary of $136,000 - $155,000 per year, focused on making AI customer support seamless. **You might be a good fit if you...** * Have designed and improved chatbot experiences, using data to demonstrate their impact. * Are experienced with specific chatbot platforms like Decagon, Ada, Sierra, or similar generative AI tools for support automation. * Possess strong operational rigor for running QA programs, maintaining knowledge bases, and managing backlogs. * Are comfortable partnering with technical teams to configure and validate tooling.