This role is ideal for a **Technical Program Manager or Product Ops specialist** with 3–5+ years of experience who excels at building systems from scratch. Whil
Work type: onsite
Location: New York City
Salary: $115,000 – $190,000/yr
Type: Full-time
This role is ideal for a **Technical Program Manager or Product Ops specialist** with 3–5+ years of experience who excels at building systems from scratch. While the company is famous for being distributed, this specific position is for someone who wants to be at the heart of a physical "AI hub." You don’t need to be a developer, but you must be comfortable navigating the technical, legal, and security complexities of deploying AI tools across a 1,500-person organization. The standout feature is the **unusual hybrid of a "startup" mission within an established global giant.** You’ll receive a competitive salary of **$115k–$190k**, adjusted specifically for New York City. Unlike most roles at this company, this requires being **in-person 5 days a week** in NoHo to work directly with the Head of AI. It offers massive leverage, as your governance frameworks will influence how 40% of the web is powered. **You might be a good fit if you:** * Want to move out of "maintenance mode" and into a high-impact, **build-from-zero** environment. * Live in (or are relocating to) **NYC** and prefer working in a dedicated office daily. * Have a "GP-like" ability to translate complex AI/legal risks into clear business playbooks. * Are obsessed with **operational efficiency** and change management.
Location: NYC NoHo Office (5 days a week)About This Opportunity
We're building something unusual at [Automattic](https://automattic.com/): an AI-native culture at a 1,500-person company that powers 40% of the web. Not just adopting AI tools, but fundamentally transforming how we work and ship products at scale.
You’ll own the operational infrastructure that makes this possible. The messy, critical work between “we should use AI” and “we’re actually using AI effectively across 1,500 people”: privacy reviews, tool evaluations, policy development, vendor coordination, adoption tracking, and being the person who can answer “should we use this tool?” and “how should we approach this?”
This isn’t traditional program management. You’re building the governance frameworks and operational practices that help a distributed, highly technical organization move faster with AI while managing risk appropriately. You’ll work in-person with our Head of AI and NYC AI team while supporting AI adoption globally.
Why This Role Matters
Most companies are still asking “should we allow AI tools?” Automattic is asking “how do we use AI tools exceptionally well at scale while managing risk appropriately?” You’ll build the operational foundation that enables 1,500 people to move faster, work smarter, and compete in an AI-driven world.
Your decisions will have unusual leverage: shaping company-wide policy, creating governance infrastructure, and directly impacting how hundreds of millions of users experience AI in Automattic products.
What You’ll Do
If you later move to a different team or role at Automattic that is not NYC office‑based, your salary would be adjusted to the applicable global pay band for that role, which could result in a reduction in salary. Note that the global range would apply even if your chosen location of residence is NYC.
We are searching for high-caliber candidates with the skills and qualities to have a net positive for Automattic. Pay will reflect the potential contribution and the impact you can bring. #LI-DNI
About Automattic
Now in [our 20th year](https://timeline.automattic.com/), we’re the people behind [WordPress.com](http://wordpress.com/), [WooCommerce](https://href.li/?http://woocommerce.com/), [Beeper](https://www.beeper.com/), [Tumblr](https://href.li/?https://www.tumblr.com/), [Simplenote](https://href.li/?http://simplenote.com/), [Jetpack](https://href.li/?http://jetpack.com/), [Longreads](https://href.li/?http://longreads.com/), [Day One](https://href.li/?https://dayoneapp.com/), [PocketCasts](https://href.li/?https://www.pocketcasts.com/), and more. We believe in making the web a better place.
We’re a distributed company with more than 1500 Automatticians in nearly every corner of the globe, speaking over a hundred different languages. Enriched by this diversity, we’re united by a singular mission: to democratize publishing, commerce, and messaging so anyone with a story can tell it, anyone with a product can sell it, and everyone can manage their communications from a single source. In short, we help maintain a balance in society, creating and continually refining powerful tools people can use to compete fairly—regardless of income, gender, politics, language, or where they live in the world.
[We believe in Open Source](https://github.com/Automattic), and the vast majority of our work is available under the [GPL](https://en.wikipedia.org/wiki/GNU_General_Public_License). Automattic is a [Most Loved Company](https://mostlovedworkplace.com/companies/automattic-inc/), an Equal Opportunity employer, and [Disability Confident Committed](https://disabilityconfident.campaign.gov.uk/). ([Here’s what that might mean for you](https://happinessengineer.blog/2022/09/08/happiness-for-everyone-working-with-a-disability-at-automattic/).) If you need disability-related accommodations during the application or interview process, please [fill out this form](https://automattic.com/disability-related-accommodation-request/). We are committed to ensuring an accessible hiring process for all candidates. Learn more about our [Employee Resource Groups](https://automattic.com/automattician-resource-groups/).
You can track your application status and more at [MyGreenhouse](https://my.greenhouse.io/users/sign_in).
To learn about how we handle your data, please review our [Privacy Policy](https://automattic.com/privacy/).