Senior Engineer, AI Developer at Intercom

This role is for a mid-to-senior platform engineer who has transitioned from traditional DevOps or developer experience work into operationalizing LLMs. You should have a track record of building internal tools that actually get used by other engineers to automate maintenance and code quality. **What makes it worth a look...** You get to shape how a major AI company uses AI internally, moving beyond simple chat interfaces to building autonomous agents that refactor code and clean up feature flags. The package includes equity, a 4% pension match, and comprehensive health and dental coverage for you and your dependents. **You might be a good fit if you...** * Have experience managing large-scale CI/CD pipelines or developer environments in Ruby, Python, or JavaScript. * Experiment frequently with prompt engineering and AI code assistants like GitHub Copilot. * Prefer shipping tangible automation tools over writing high-level research papers or strategy docs. * Enjoy auditing codebases to find patterns that can be simplified or automated away.