You are a product manager with 3 to 6 years of SaaS experience and a bachelor’s degree who understands how to build and scale AI-powered solutions. You have a t
Work type: remote
Location: Frisco, Texas, United States
Type: Full-time
You are a product manager with 3 to 6 years of SaaS experience and a bachelor’s degree who understands how to build and scale AI-powered solutions. You have a technical background and are comfortable working closely with engineering and data teams to manage complex AI systems. **What makes it worth a look...** HSI offers this full-time, fully remote position for someone based in Frisco, Texas. You will own the strategy for their customer-facing AI and Model Context Platform, allowing you to shape the future of their virtual assistant and automation capabilities. **You might be a good fit if you...** * Have hands-on experience designing workflows with LLMs, RAG, and vector databases. * Are fluent in using AI tools like ChatGPT, Claude, or Copilot to accelerate development cycles. * Can define and track AI performance metrics such as latency, hallucination rates, and task success. * Understand the technical requirements of building agent-based systems and human-in-the-loop guardrails.
The AI Product Manager owns the strategy and execution of HSI’s customer-facing AI solutions, including the underlying Model Context Platform (MCP) and supporting AI services.
This role is responsible for delivering intelligent, context-aware product experiences powered by LLMs, automation, and data. The ideal candidate combines strong product management fundamentals with a practical understanding of AI systems and an AI-native approach to how products are built, leveraging AI to accelerate everything from ideation to delivery and iteration.
## Key Responsibilities
## AI Product Strategy & Ownership
• Define and own the roadmap for a virtual assistant driven application interface, including conversational experiences, agent capabilities, and workflow automation
• Lead the evolution of HSI’s MCP, including context management, memory, orchestration, and service integrations
• Translate company strategy and customer needs into differentiated AI-driven product capabilities
## AI System Design & Delivery
• Partner with engineering and data teams to design AI-powered features leveraging LLMs, RAG, and agent-based systems
• Define product requirements including system behavior, prompts, guardrails, and evaluation criteria
• Drive execution through agile development cycles, maintaining a well-prioritized backlog of features and experiments
## Model Performance & Continuous Improvement
• Establish and monitor key AI performance metrics (e.g., accuracy, task success, latency, cost, hallucination rates)
• Lead experimentation efforts to improve model outputs, workflows, and user experience
• Partner with data teams to define feedback loops, data requirements, and opportunities for fine-tuning or optimization
## AI-Accelerated Product Management
• Leverage AI tools to accelerate core PM workflows, including requirements documentation, backlog refinement, and internal communications
• Rapidly prototype product concepts—especially conversational flows and AI interactions—to validate ideas early
• Use AI to synthesize customer feedback, support data, and usage patterns into actionable insights
• Continuously evaluate and adopt new AI tools to improve product development speed and decision-making
## Customer Insight & Cross-Functional Leadership
• Conduct user research and analyze customer workflows to identify high-impact AI opportunities
• Partner closely with engineering, UX, data science, and go-to-market teams to deliver cohesive solutions
• Serve as an internal advocate and subject matter expert for AI-driven product capabilities
• Bachelor’s degree in a related field; technical disciplines preferred
• 3–6+ years of product management experience in SaaS or platform products
• Experience building or managing AI/ML-powered products
## AI & Technical Expertise
• Strong understanding of LLMs, prompt design, RAG, and AI agent workflows
• Familiarity with modern AI ecosystems (e.g., OpenAI, Anthropic, vector databases, orchestration frameworks)
• Experience defining and improving AI system performance through metrics and evaluation
## AI-Native Ways of Working
• Hands-on experience using AI tools (e.g., ChatGPT, Claude, Copilot) to:
• Generate and refine product requirements
• Prototype product experiences and workflows
• Analyze customer feedback and product data
• Demonstrated ability to increase speed and effectiveness by integrating AI into daily workflows
## Core Product Skills
• Strong analytical and data-driven decision-making capabilities
• Ability to translate complex technical concepts into clear, actionable product direction
• Excellent communication and cross-functional leadership skills
## Preferred
• Experience building conversational interfaces or virtual assistants
• Familiarity with human-in-the-loop systems, AI safety, or guardrails
• Experience with Agile development methodologies
## Success in This Role
• Measurable customer value and adoption
• AI features are high quality, reliable, and continuously improving
• MCP evolves into a scalable and differentiated platform capability
• Product development velocity and insight generation are significantly enhanced through effective use of AI