AI Solutions Business Analyst at colibrigroup

This role is ideal for a mid-level professional with at least 3 years of experience sitting at the intersection of customer operations and technology. You are a strong candidate if you have a background in Business Analysis specifically within customer service environments and possess a foundational understanding of how AI-driven tools like IVR agents and Speech Analytics function to improve business outcomes. The position offers a fully remote environment with a salary range of $65k - $75k. It provides a unique opportunity to work with modern conversational AI platforms (like NICE or Cognigy) and move beyond documentation into hands-on, no-code development. It’s a great fit for someone looking to specialize in the rapidly growing field of AI automation and NLU/NLP technologies. **You might be a good fit if you...** * Have experience using Speech Analytics tools to identify call drivers and trends. * Comfortably bridge the gap between business needs and technical functional requirements. * Are excited about a "customer-first" mindset where you lead workshops and enablement efforts. * Want to work for a mission-driven company that values curiosity and bold ideas.