AI Success Strategist, Customer Success at Zendesk

Ideal for a mid-level professional with 5+ years in customer success or related enterprise technology/SaaS roles, including at least 1 year of AI experience. A Bachelor's degree in Business, Computer Science, Engineering, or a related field is required, with advanced degrees or AI/project management certifications being a plus. **What makes it worth a look...** This full-time, on-site role is with Zendesk in São Paulo, Brazil. The company offers a hybrid work arrangement, blending in-office collaboration with remote flexibility. **You might be a good fit if you...** * Have managed AI or software adoption programs impacting business metrics like retention or satisfaction. * Can design and execute success plans or roadmaps that drive measurable customer outcomes. * Possess strong analytical skills to forecast churn/expansion and identify risk signals. * Are familiar with emerging AI trends and can explain complex AI concepts to executives.