AI Success Strategist, Customer Success (German or Italian Speakers) at Zendesk

You're an experienced customer success or consulting professional with at least five years of experience in enterprise SaaS and a bachelor's degree in business or a technical field. You must be fluent in German or Italian and have spent at least one year working specifically with AI technologies to lead strategic roadmaps for large-scale clients. **What makes it worth a look...** Zendesk is hiring for this hybrid role based in either Dublin or London, requiring a few days a week in their local office to collaborate on their AI Resolution Platform. It offers a rare chance to move beyond standard account management into a "design authority" position where you shape the actual AI implementation strategy and ethical governance for major global brands. **You might be a good fit if you...** * Have specific experience using adoption and health analytics to forecast churn and retention. * Can explain complex generative AI concepts and technical integrations to executive-level stakeholders. * Have a background in professional services, solutions engineering, or technical account management. * Are comfortable orchestrating multi-phase software deployments alongside product and engineering teams.