AI Support Engineer (II+) at Global Payments

You are an experienced engineer with over four years in production support or SRE and at least one year specifically in GenAI. You hold a bachelor’s degree in a technical field and have a track record of building and maintaining production-scale machine learning systems. **What makes it worth a look...** Global Payments is hiring for this hybrid role based in either Alpharetta or Columbus, Georgia. While the compensation is not disclosed, this is a technical heavy-lifting role focused on the stability and observability of large-scale agentic and RAG-based AI applications. **You might be a good fit if you...** * Have hands-on experience with AWS Bedrock, GCP Vertex AI, or Snowflake Cortex. * Are proficient in Python for automation and incident troubleshooting. * Possess deep knowledge of orchestration frameworks like LangChain or LangGraph. * Use AI observability tools such as Arize AI or Fiddler AI to monitor model health.