Analista de Controldesk I at Experian

Ideal for an experienced professional with a solid background in Control Desk operations and a completed high school diploma. You should have a technical grasp of operational flow, real-time monitoring, and SLA management to be successful in this role. **What makes it worth a look...** Experian offers a fully remote position based in São Carlos, providing a flexible work environment within a globally recognized company. While specific salary details were not disclosed, you will be joining a highly-rated team focused on operational excellence. **You might be a good fit if you...** * Have intermediate proficiency in Excel, including pivot tables and data analysis. * Possess working knowledge of SQL for simple data extractions. * Can operate traffic management tools like Avaya CMS. * Have familiarity with key operational metrics such as SLA, TMO, and absenteeism.