Analista de Experiência do Cliente Pleno / Client Insights at Experian

This mid-level Client Experience Analyst role at Experian focuses on leveraging data and feedback to enhance customer journeys, products, and services. You'll be working with various BI tools and customer experience metrics to generate actionable insights. **What makes it worth a look...** The company emphasizes a strong, inclusive culture with external recognition from Great Place to Work™ and Top Employers, suggesting a supportive environment and good career development opportunities. **You might be a good fit if you...** * Have 2-4 years of experience in Customer Experience, Market Research, or Quality assurance. * Are proficient with CX metrics like NPS, CSAT, and CES. * Are skilled in advanced Office Suite and have a basic understanding of BI tools. * Like transforming customer feedback into actionable insights.