Analista de Experiência do Cliente Sênior at Experian

This full-time, hybrid (São Paulo) role at Experian seeks a Senior Customer Experience Analyst with at least five years of solid CX experience. You’ll be responsible for embedding the customer's voice into company strategy, mapping customer journeys, and leading strategic CX projects. **What makes it worth a look...** This role offers the chance to lead significant CX transformation projects within a large, recognized company. Experian is known for its strong "people-first" approach and has received multiple "Great Place to Work" and "Top Employer" certifications. **You might be a good fit if you...** * Have advanced knowledge of customer experience metrics (NPS, CSAT, CES). * Are skilled in data analysis and BI tools. * Have experience with digital transformation and omnichannel initiatives. * Are certified in Customer Experience.