Application Support Analyst at Global Payments

This role is designed for a mid-level IT professional with at least three years of experience, ideally within the financial services or bankcard industry. You should be comfortable moving between technical support and operational coordination, acting as a bridge between internal teams and backend merchant accounting systems. A Bachelor’s degree is expected, though significant hands-on experience in high-volume production environments can substitute. The standout feature of this position is the high level of responsibility regarding Global Payments' core infrastructure. You will have a direct hand in business enhancements and platform releases, offering a "behind-the-scenes" look at global money movement. Note that this is a strictly on-site role in Cuajimalpa, demanding a standard Monday–Friday schedule with the critical addition of 24/7 on-call availability for production emergencies. **You might be a good fit if you...** * Have a solid background in the fintech or banking sector, specifically with merchant accounting or backend processing. * Are comfortable providing second-level support and managing complex application releases. * Thrive in high-pressure, high-availability environments where uptime is critical. * Can commit to an on-site office schedule and a rotating 24/7 on-call support shift.