This Hybrid Associate Account Manager role at Experian's TenderLink division is ideal for a senior-level sales professional with experience in B2B SaaS environm
Work type: hybrid
Location: Southbank VIC
Type: Full-time
This Hybrid Associate Account Manager role at Experian's TenderLink division is ideal for a senior-level sales professional with experience in B2B SaaS environments and a strong commitment to customer service. You'll be responsible for driving platform usage, reducing churn, and cross-selling Experian solutions to existing customers, aiming for a 15% year-over-year increase in portal activity. Key highlights include a flexible hybrid work arrangement in Southbank VIC, a great compensation package with bonus/commission, and comprehensive benefits like 17 weeks of paid parental leave and flexible time off. Experian is recognized as a top workplace, emphasizing DEI and employee well-being. You might be a good fit if you... * Have 1+ years of experience in customer engagement and account management. * Are skilled in B2B sales solutions, persuasion, and public speaking. * Enjoy isolating customer problems and providing technical guidance. * Are adept at upselling and cross-selling within a SaaS context.
## Job Description
<p>TenderLink is recognised as the market leading provider of tender notification services and online tendering technology throughout Australasia. We are seeking an Associate Account Manager to join our team. In this role, you will be responsible for driving revenue through increased portal activity, ensuring our SAAS Customers use their portals to their full potential, thereby improving the service for TenderLink Subscribers and their access to current and relevant business opportunities. The aim is to achieve a 15% YOY increase in portal usage.</p><p>The key objectives for this role are to increase uptake and ongoing use of Experian TenderLink products and services in the market and thereby grow Experian TenderLink' s revenue through existing and new products as well as through cross selling and promoting Experian products that align with Experian TenderLink customers.</p><p> </p><p> </p><p><strong>What you'll need to bring to the role & Experian</strong></p><ul><li>You will drill down to isolate problems customers may be experiencing</li><li>A proven commitment to detail and customer service</li><li>A professional telephone manner</li><li>1+ years of experience establishing communication and engagement with prospects – demonstrating well developed oral and written skills</li><li>You will constantly prioritise activities and make quick decisions based on rational analysis</li><li>You will upsell to existing customers</li><li>You will conduct difficult/hard conversations with Internal and external customers.</li></ul><p> </p><p><strong>Work that matters - What you'll be doing</strong></p><p> </p><ul><li>Implement TenderLink's Account Management Strategy aimed at onboarding new customers, increasing portal usage, reducing customer churn and cross-selling Experian solutions.</li><li>Achieve agreed customer engagement Targets</li><li>Achieve revenue targets</li><li>Achieve upselling and cross-selling Targets.</li><li>On-board new SaaS customers</li><li>Closely monitor customers usage in the first 3 months.</li><li>Provide detailed onboarding support and training.</li><li>Educate and support SaaS customers to notify tenders and award notices using the TenderLink platform.</li><li>Provide SaaS customers with technical know-how and advice on best practice to fully utilise the potential of their portals to accurately target subscribers.</li><li>Identify opportunities to widen the usage of TenderLink's products and services in organisations where procurement is decentralised.</li></ul>
## Qualifications
<p><strong>More about you</strong></p><ul><li>Solutions for sales in B2B environments</li><li>Sound Persuading skills</li><li>Strong Networking & Public Speaking skills</li><li>Account Management Experience</li></ul><p> </p><p><strong>Benefits/Perks:</strong></p><ul><li>Novated Leasing & Salary Packaging</li><li>Great compensation package and bonus / commission plan</li><li>Core benefits including Experian shares discount and wellness program</li><li>Flexible work environment, hybrid model</li><li>Flexible time off including volunteer time off, personal leaves and paid holidays</li><li>17 weeks of Paid Parental Leave, family care leave and up to 5 days study leave</li></ul>
## Additional Information
<p>Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.</p><p>