Associate Customer Success Manager at five9

This role is ideal for early-to-mid-career professionals with a background in Customer Success, Account Management, or Business Development. While titled "Associate," the responsibilities involve high-level advocacy, renewal management, and technical advisory for cloud contact center software. A degree is required, and candidates should be comfortable in a fast-paced SaaS environment where they act as the bridge between the client and internal product teams. The benefits package is robust for the Manila market, featuring company stocks, an annual merit increase, and a 15% night shift differential. The hybrid work model is supported by internet and meal allowances during remote periods. Additionally, the role offers comprehensive security through a retirement plan, life insurance, and HMO with free dependents—a strong indicator of long-term career stability. **You might be a good fit if you...** * Have experience managing client renewals and preventing churn in a SaaS environment. * Are comfortable acting as a "Trusted Advisor" and translating technical product value to business stakeholders. * Looking for a hybrid role that offers equity (stock) and specific allowances for remote work. * Thrive in high-pressure situations, such as managing high-severity escalations and cross-functional project delivery.