Associate Customer Success Manager at five9

This role is ideal for an early-to-mid-career professional who excels at problem-solving and client relations. Despite the "Senior-level" label in the metadata, the "Associate" title and requirements suggest a position for someone with a baseline of experience in Customer Success or Account Management who is ready to navigate complex SaaS environments. You should be comfortable acting as a "quarterback" for technical issues and translating complex product functions into customer solutions. The compensation range is exceptionally broad ($55k–$129k), offering high potential for the right experience level, plus performance bonuses and equity. The benefits package is a standout, featuring 100% employer-paid healthcare premiums and a "fully remote" option for those living more than 50 miles from San Ramon. It is a great foot-in-the-door for the thriving CCaaS (Contact Center as a Service) industry. **You might be a good fit if you:** * Have a track record of managing multiple client projects simultaneously without losing track of details. * Prefer a "reactive" success model where you resolve escalations and provide on-demand product guidance. * Enjoy working cross-functionally to solve technical roadblocks for customers. * Are looking for a remote-friendly role with robust corporate benefits.