Associate Customer Success Manager at five9

This role is ideal for an early-to-mid-career professional who excels at problem-solving and client relations. Despite the "Senior-level" label in the metadata,

Work type: remote

Location: United States (Remote)

Salary: $55,700 – $129,400/yr

Type: Full-time

Summary

This role is ideal for an early-to-mid-career professional who excels at problem-solving and client relations. Despite the "Senior-level" label in the metadata, the "Associate" title and requirements suggest a position for someone with a baseline of experience in Customer Success or Account Management who is ready to navigate complex SaaS environments. You should be comfortable acting as a "quarterback" for technical issues and translating complex product functions into customer solutions. The compensation range is exceptionally broad ($55k–$129k), offering high potential for the right experience level, plus performance bonuses and equity. The benefits package is a standout, featuring 100% employer-paid healthcare premiums and a "fully remote" option for those living more than 50 miles from San Ramon. It is a great foot-in-the-door for the thriving CCaaS (Contact Center as a Service) industry. **You might be a good fit if you:** * Have a track record of managing multiple client projects simultaneously without losing track of details. * Prefer a "reactive" success model where you resolve escalations and provide on-demand product guidance. * Enjoy working cross-functionally to solve technical roadblocks for customers. * Are looking for a remote-friendly role with robust corporate benefits.

Job Description

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Five9 is seeking a passionate and results-driven Customer Success Manager to join our dynamic team. As an Associate CSM, you will be the liaison between the customer and Five9 to address customer issues, concerns and questions and provide effective solutions in a reactive and non-designated manner.

Key Responsibilities:

Being the trusted partner for the customer on use-case and product functionality

Quarterbacking experiences by various cross-functional teams at Five9, on behalf of the customer

Apply an understanding of Five9s products, services, and support processes

Ensure the timely and successful delivery of our solutions according to customer needs and objectives

Assist with high severity requests or issue escalations as needed

Key Qualifications:

Experience in Customer Success, Account Management, Business Development, or another client-facing role preferred

Ability to discuss, understand, and work within complex project and processes

Proven ability to manage multiple projects at a time while paying strict attention to details

Excellent listening, verbal and written communication skills

Must be self-directed and self-motivated

BA/BS degree or higher

Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office. For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office.

As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Our total reward package also includes:

Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.

Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.

Generous employee stock purchase plan.

Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

The US base salary range for this role is below.
$55,700—$129,400 USD

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