Associate Customer Success Manager at Total Expert

This role is ideal for early-career professionals (1–2 years of experience) looking to break into the Customer Success field within the Fintech space. While listed as "Senior-level" in the metadata, the description and title indicate this is an **entry-to-mid-level associate role** designed for someone with a background in client support or account coordination. Experience in the mortgage or financial services industry is a significant advantage. A standout feature is the clear path for professional development; you will manage a "Tier 4" (emerging) portfolio while building the skills to move toward strategic account management. The compensation is competitive ($60k–$75k base plus variable pay and equity options), and the company offers a robust benefits package, including flexible time off and a 401(k) match. **You might be a good fit if you:** * Have 1–2 years of experience in a client-facing role and want to pivot into a dedicated CSM career. * Are comfortable working with data to monitor account health and identify "at-risk" customers. * Understand the mortgage or banking industry and enjoy navigating financial technology. * Live outside of Minnesota for a fully remote setup or are local to St. Louis Park for a hybrid schedule.