**Who this is for** This role is perfect for early-career professionals or those with backgrounds in operations, sales, or support looking to transition into a
Work type: onsite
Location: Denver, Colorado, United States; Nashville, Tennessee, United States
Salary: $74,000 – $87,000/yr
Type: Full-time
**Who this is for** This role is perfect for early-career professionals or those with backgrounds in operations, sales, or support looking to transition into a high-growth Customer Success environment. It is designed for individuals who thrive in team-based, collaborative settings and are eager to master the fundamentals of managing customer relationships at scale. **Key highlights** Joining the Mid-Market Scale team, you will act as a foundational contributor to a dynamic customer success organization. You will manage a pooled segment of customers, working alongside a high-performing team to drive retention, manage implementations, and ensure clients derive maximum value from Checkr’s background check and compliance platform. **You might be a good fit if you...** - Have 1+ years of experience in client-facing roles such as customer success, account management, or sales. - Possess strong organizational skills with the ability to manage high-volume tasks and complex project tracking across multiple clients. - Demonstrate proficiency with software tools like Salesforce and Google Apps. - Maintain an "A-player" mindset with a bias for action, urgency, and resilience in a fast-paced environment.
About CheckrCheckr is building the data platform to power safe and fair decisions. Checkr’s innovative technology and robust data platform help customers assess risk and ensure safety and compliance to build trusted workplaces and communities. Checkr has over 100,000 customers including Amazon, DoorDash, Kia, Kimpton, McDonalds, and Netflix.
We’re a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on [Forbes Cloud 100 2025 List](https://www.forbes.com/lists/cloud100/) and is a Y Combinator 2024 [Breakthrough Company](https://www.ycombinator.com/blog/yc-top-companies-2024).
As an Associate Customer Success Manager on our Mid-Market Scale team, you will be responsible for driving customer retention and growth by ensuring that our customers are engaged and leveraging the full value of the Checkr solution. This role serves as a vital growth engine for our Customer Success organization, designed to develop the talent that feeds our Mid-Market Relationship, Enterprise, and Strategic CSM teams.
In this role, you will work alongside an elite team of CSMs that succeeds through collaboration, grit, and constant improvement to manage our pooled customer segment as a collective team. In this model, the success of the customer in the scaled segment falls on the team as a whole, providing a high-collaboration environment where you can learn the fundamentals of customer success at scale. This is an ideal role for someone either early in their Customer Success career or a high-performing operations professional, SDR, BDR, or AE looking to pivot into Customer Success, eager to grow, iterate, and win as part of a dynamic group.
The Customer Success team is proactive, intuitive, and dynamic. We work with different profiles and a broad range of customers who are in different phases of the customer lifecycle. Informed and organized, the Customer Success team works to drive maximum value between all Checkr and Customer relationships.
What you’ll do
Pay Transparency Disclosure
One of Checkr’s core values is Transparency. To live by that value, we’ve made the decision to disclose salary ranges in all of our job postings. We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, see[our website](https://checkr.com/company/careers).
On-target Earnings OR Base Salary range (Denver, CO)
$74,000—$87,000 USD
On-target Earnings OR Base Salary range (Nashville, TN)
$67,000—$79,000 USD
At Checkr, we believe an in office work environment strengthens collaboration, drives innovation, and encourages connection. Our hub locations are Denver, CO, San Francisco, CA, Nashville, TN, and Santiago, Chile. Individuals are expected to work from the office 3+ days a week. In-office perks are provided, such as lunch five times a week, a commuter stipend, and an abundance of snacks and beverages. A relocation stipend may be available for those willing to relocate to a Checkr hub location.Equal Employment Opportunities at Checkr
Checkr is committed to building the best product and company, which requires hiring talented and qualified individuals with a diverse set of perspectives and lived experiences. Checkr believes in hiring people of all backgrounds, including those whose histories are impacted by the justice system in accordance with local, state, and/or federal laws, including the[San Francisco’s Fair Chance Ordinance](http://sfgov.org/olse/sites/default/files/Document/FCO%20Art.%2049%20Official%20Notice%20to%20print%202017.pdf).Applicant Privacy Policy
If you are a California resident or are located in Alberta or British Columbia, our [Applicant Privacy Policy](https://checkr.com/legal/applicant-privacy-policy) applies to our collection and processing of your personal information when you apply for a role with us or otherwise participate in our recruitment process.
Legitimate Checkr emails will always include our official domain name after the @ symbol (e.g., name@checkr.com or name@ext.checkr.com).*