Associate Director, Customer Support at Sprinto

You're an experienced customer support leader with **12+ years** in customer-facing roles and at least **5 years managing** B2B SaaS teams, looking to build and scale a global operation. **What makes it worth a look...** This is a fully remote **Associate Director, Customer Support** role at **Sprinto**, an AI-native GRC platform. They offer a USD 1000 annual skill development budget, unlimited leaves, and significant health and life insurance coverage. **You might be a good fit if you...** * Have built or scaled **global support** or **24x7 operations**. * Are comfortable using platforms like **Freshdesk**, **Intercom**, or **Zendesk**. * Have a track record of improving **NPS** or **CSAT** using data. * Genuinely enjoy mentoring and developing support teams. * Have experience with **contact reduction**, **ticket deflection**, or **automation** tools.