Associate Manager | Customer Experience at Ramp

This role is for an experienced support leader with at least two years of management experience and a solid background in technical support. You should be someone who genuinely enjoys the high-velocity environment of a growing fintech startup and feels comfortable managing a phone-first support team through constant product changes. **What makes it worth a look...** The compensation is competitive for a mid-level leadership role, and the benefits package is standout, including 100% medical coverage, a $10,000 fertility benefit, and an employer match on your 401k. You also get a health stipend and unlimited AI tokens, reflecting a culture that actually embraces the tools they want you to use. **You might be a good fit if you...** * Are comfortable working a non-standard schedule that includes evenings, weekends, and holidays. * Have a track record of coaching agents using metrics like CSAT, QA scores, and SLAs. * Know how to handle high-stakes customer escalations over the phone without breaking a sweat. * Like experimenting with AI automation to make repetitive workflows faster for your team.