Associate Manager, Customer Support at Coinbase

**Who this is for** This role is designed for a seasoned operations leader with at least 8 years of experience in financial services or tech, specifically someone who has spent 5+ years managing people. You should be a "mission-driven" professional who thrives in high-intensity environments and possesses a deep obsession with customer experience. The ideal candidate is comfortable managing both individual contributors and supervisors while navigating the complex, 24/7 world of crypto. **Key highlights** This is a high-impact leadership position based on-site at the Manila Center of Excellence. While the base salary is fixed at ₱2,652,300, the package includes equity and bonus eligibility, offering significant upside. You will work with a high-caliber team and have the authority to drive "automate, eliminate, and optimize" initiatives that directly shape the global support strategy for a leading crypto platform. **You might be a good fit if you...** * Have a strong track record of using data (Looker, Salesforce) to drive team performance and meet strict SLAs. * Are willing to work flexible shifts, including weekends, to support a 24/7 global market. * Enjoy coaching other managers and have experience in high-growth, fast-paced "intense" cultures. * Are local to or willing to work 100% on-site in Manila.