Associate Production Support Analyst (Remote, 8am-5pm, 9:30am-6:30pm, or 6:30am-3:30pm PST) at First American

This is an entry-level opportunity for a customer-focused professional with a background in real estate or title services. The ideal candidate has at least two years of experience in escrow-related work and thrives in a fast-paced environment where they act as the first line of support for internal and external software users. High school diploma is required, while an Associate degree is preferred. This role is fully remote, offering geographical flexibility across several Western states and Texas. You’ll be joining a highly-regarded workplace—recognized by Fortune as a "Best Company to Work For" for a decade—providing a stable and inclusive environment. The position offers a competitive hourly rate and the chance to develop technical troubleshooting skills within a specialized industry. **You might be a good fit if you...** * Have 2+ years of direct experience with escrow transactions and client systems. * Are comfortable managing high-volume communication across Zendesk, Microsoft Teams, and Outlook. * Enjoy problem-solving and can explain technical solutions to non-technical users. * Are detail-oriented and "error intolerant," especially regarding financial or legal documentation.