Associate Support Specialist - Accounting & Payments at Veracross

This role is ideal for an entry-level professional with 1–2 years of experience in customer support, specifically those who have worked in a school business office or the fintech/SaaS sectors. You’ll need a solid grasp of basic accounting principles and a comfortable phone presence to assist both school administrators and parents with payment-related inquiries. Experience with the Australian banking industry or online payment processing is a significant advantage. Located at the Gold Coast HQ (Miami, QLD), the position offers a high-quality hybrid work environment with impressive perks, including a premium tech setup (MacBook Pro and Herman Miller chair), a home-office allowance, and a wellness stipend. The culture is relaxed and social—think "burger by the beach" lunches and surfing—while providing clear professional development paths within a global team. **You might be a good fit if you...** * Have a background in accounting, banking, or school administration. * Are tech-savvy and enjoy teaching non-technical users how to navigate complex software. * Can balance empathy and patience when troubleshooting financial or payment issues over the phone. * Are looking for a "values-led" company that prioritizes work-life balance and local culture.