Associate Technical Services Engineer I at MongoDB

This role is an entry-level opportunity for tech-savvy individuals looking to break into Cloud and Database services. The ideal candidate is someone "curious and self-taught" with a foundational understanding of operating systems, networking, and computing concepts. While experience in technical support is a plus, the company values problem-solving potential and communication skills above all else. The most unique aspect of this position is the structured training and shift schedule. You will start with a standard Monday–Friday in-office ramp-up period (3–6 months), eventually transitioning to a permanent Tuesday–Saturday schedule (9am–6pm) with 3 days in the office. This is a high-impact "front line" role where you will work directly with Atlas (cloud-native platform) and escalate complex issues to senior engineering teams. **You might be a good fit if you...** * Are comfortable working a **Tuesday–Saturday** schedule long-term to provide weekend coverage. * Have a solid grasp of how the internet works (networking, DNS, APIs) and basic OS fundamentals. * Enjoy "playing detective" to find bugs and investigate customer technical issues. * Want to build a career in the cloud-native ecosystem (AWS, Google Cloud, Azure).