Automation Engineer - Professional Services at five9

This role is ideal for a mid-level professional who sits at the intersection of technical engineering and client-facing consulting. You should have at least three years of experience in a customer-facing role, specifically working with AI-driven contact center technologies, NLU engines, and API integrations. It is perfect for someone who can "translate" complex business needs into technical specifications and enjoys the hands-on configuration of cloud platforms. The standout feature of this position is the exceptional salary transparency, offering one of the widest pay ranges ($70k - $196k) in the industry, paired with 100% company-paid employee health premiums and a fully remote work environment (unless you live near San Ramon). As part of the Professional Services team, you’ll have the chance to act as a strategic advisor, moving beyond simple ticket-fixing to architecting custom solutions for enterprise clients. **You might be a good fit if you:** * Have hands-on experience with Google Dialogflow CX, Amazon Lex, or IBM Watson. * Are proficient in modern API standards (REST, JSON, SOAP) for platform integrations. * Enjoy a "consultative" approach—listening to customer pain points and prescribing technical solutions. * Are comfortable with 10% travel and acting as a technical lead for pre-sales and statement of work (SOW) creation.