Automation Engineer - Professional Services at five9

This role is ideal for a mid-level technical consultant or solutions architect who enjoys the intersection of AI and customer-facing delivery. You should have at least three years of experience in a client-facing capacity, specifically working with Intelligent Virtual Agents (IVA) or Natural Language Understanding (NLU) platforms. A background in contact center technology (CCaaS) and a solid grasp of modern APIs is essential. The position offers excellent flexibility as a fully remote role in Canada with a broad salary range of $81,200 to $150,800 CAD. Beyond base pay, the package is robust, featuring RRSP matching, a performance bonus, and an Employee Stock Purchase Plan. You will have the opportunity to act as a "trusted advisor," moving between pre-sales documentation and technical implementation for enterprise-level deployments. **You might be a good fit if you...** * Have hands-on experience with Google Dialogflow CX, Amazon Lex, or IBM Watson. * Are comfortable designing and configuring REST/SOAP API integrations. * Excel at translating complex business requirements into technical design documents (SOWs). * Enjoy a mix of independent problem-solving and leading high-level technical sessions for stakeholders.