Automation Strategist (Customer Success) at Zapier

This role is ideal for a strategic SaaS professional with 5+ years of experience in Customer Success, Consulting, or Solutions Architecture. You should be a "systems thinker" who understands how business processes translate into automated workflows. Rather than just managing a relationship, you’ll act as an architect for enterprise clients, helping them integrate AI and automation into their core operations. The compensation is highly competitive ($119k – $237.5k) and comes with the stability of a fully remote, mature "remote-first" culture. You aren't just following a script here; you are joining the Customer Success organization to build the enterprise playbook from the ground up, offering significant influence over how the company serves its largest clients. **You might be a good fit if you:** * Have a background in high-level SaaS consulting or process strategy. * Can translate complex business problems into logical automation workflows without getting lost in code. * Comfortable speaking to both Executive Sponsors (about ROI) and technical teams (about implementation). * Enjoy building frameworks and playbooks in ambiguous, fast-scaling environments.