Automotive Claims Customer Service Specialist - Bilingual Preferred at Protective

This role is ideal for a mid-level customer service professional with a background in the automotive or insurance industries. The perfect candidate has at least 2 years of call center experience and is comfortable navigating high-volume technical inquiries. While a degree is listed, relevant clerical and claims processing experience is highly valued, especially if you have worked in a dealership or service department. A key highlight of this position is the structured path to a hybrid schedule; while training is fully on-site in Farmers Branch, TX, you can earn up to three remote days per week after six months based on performance. The role offers a steady Monday-Friday schedule (9:30 am – 6:00 pm) and a starting pay of $19/hr backed by a comprehensive benefits package. **You might be a good fit if you:** * Are bilingual in Spanish and English (highly preferred). * Have a strong understanding of auto/RV warranties or mechanical repair terms. * Can accurately type 40+ WPM and handle 10-key data entry for payment processing. * Thrive in a fast-paced environment where most of your time is spent on the phone or managing email queues.