Benefits Coordinator, Remote at Aledade

You're a mid-level HR or Benefits professional with at least two years of experience, comfortable handling sensitive employee data and complex payroll adjustmen

Work type: remote

Location: Austin, TX

Type: Full-time

Summary

You're a mid-level HR or Benefits professional with at least two years of experience, comfortable handling sensitive employee data and complex payroll adjustments, ideally with a Bachelor's degree or equivalent experience. **What makes it worth a look...** Aledade is hiring a fully remote Benefits Coordinator to provide high-touch support to their 1,800 employees, focusing on leave administration and benefits inbox management. **You might be a good fit if you...** * Have 2+ years of experience in HR/Benefits operations. * Are proficient in Excel for data analysis and calculations. * Have experience with HRIS platforms like Workday, UKG, or ADP. * Understand basic FMLA, ADA, and state-mandated paid leave programs.

Job Description

The Benefits Coordinatorserves as the administrative "engine" of the Benefits team, providing high-touch, "white-glove" support to 1,800 employees. This role handles high-volume tactical execution, including leave-of-absence (LOA) intake, benefits inbox management, and payroll coordination for employees on leave.

## Primary Duties:

• Employee Support & Inbox Management: Act as the primary owner of the benefits and LOA mailboxes; resolve Tier 2 inquiries regarding plan details, ID cards, and eligibility fixes; perform personalized research to solve complex member issues.

• Leave Administration & Payroll Coordination: Manage intake and documentation for parental and sabbatical leaves; monitor timecards for employees on leave; perform manual pay calculations for FMLA and Parental leave, including complex state-offset reconciliations.

• Billing & Data Operations Support: Support monthly premium and fee reconciliations by downloading invoices and performing initial eligibility-to-bill tie-outs; monitor weekly HRIS-to-Carrier file feed error reports for immediate resolution.

• Content & Knowledge Management: Maintain the "Atlas" benefits portal and internal knowledge base; update FAQs and post communication content; maintain ticket logs and prepare monthly operational metrics for leadership review.

• High School Diploma or equivalent; Bachelor’s degree preferred but not required if equivalent professional experience in HR/Benefits operations is demonstrated.

• 2+ years of experience in Human Resources or Benefits administration within a fast-paced, high-volume organization.

• Proven ability to manage multiple sensitive files simultaneously with a high degree of accuracy and confidentiality, and perform essential duties, such as manual leave-pay calculations and high-volume inbox management.

• Strong numerical competency, specifically for calculating payroll adjustments and leave-pay offsets under tight deadlines.

• Agility & Adaptability: Ability to pivot quickly between disparate tasks—from timecard monitoring to "white-glove" employee escalations without losing attention to detail.

• Process Optimization: A proactive "builder" mindset with the ability to identify and provide input on automating manual, repetitive workflows within the HRIS or leave management systems.

• Technical: Experience with HRIS platforms (e.g., Workday, UKG, ADP) and specialized Leave Management software. Prior experience with UKG and UNUM preferred but not required.

• Analytical: Proficiency in Excel for data comparison and payroll calculations.

• Compliance: Basic understanding of FMLA, ADA, and state-mandated paid leave programs; comfortable navigating ambiguity in a rapidly changing regulatory and internal policy landscape.

• Soft Skills: Exceptional empathy and "white-glove" service orientation for employees navigating sensitive life events.

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