Bilingual English/Spanish- Claims Customer Service Representative: GAP & Theft Claims at Protective

This role is ideal for a bilingual (English/Spanish) administrative professional with at least 2 years of experience in call centers or clerical support. The company values candidates who have a strong mathematical aptitude, sharp attention to detail, and the ability to type 65+ WPM. A Bachelor’s degree is preferred, but equivalent work experience is accepted. The position offers a starting pay of $19–$21/hr with an exceptional benefits package. While the role starts fully in-office in Farmers Branch, TX, it features a structured "path to remote" schedule. You can earn one remote day after two weeks, progressing to a standard 3-day remote/2-day in-office hybrid schedule after six months, provided performance metrics are met. **You might be a good fit if you:** * Are fluent in Spanish and enjoy helping customers navigate complex processes like insurance claims. * Have prior experience in the automotive, insurance, or auto financing industries. * Thrive in high-volume environments that require multitasking between phones and data entry. * Are looking for a stable Monday–Friday schedule with a clear hybrid work transition plan.